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South West based Relyon Guarding are overjoyed
at the level of new business and clients they are attracting with
their new alarm response and keyholding service. It seems that the
combination of ACPO, 9/11 and rising crime is forcing many businesses
to take another look at their security measures. While many balk at
the cost of static guarding, RelyOn start them on a fast alarm and
keyholder response service often using a new “listen-in/autodialler”
system called HouseSitter.
“Of course every customer has unique needs” says
Dan Boyle, RelyOn’s MD. ”We just try to understand those needs and
create a cost effective package just right for them” “We often use
new, but simple, technology like Euronova’s new autodialler system;
HouseSitter®. This keeps us efficient and the client’s costs down.”
Dan
kindly gave us four examples of how he had
won new business offering HouseSitter.
Click here for Relyon Services
HouseSitter Alarm
SmartPatrol System
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1. A large company of solicitors were planning
to move offices but had just been burgled. We put in static guards for
2 or 3 weeks, and honestly saw nothing. This was costing our new
client a considerable amount of money in relation to the initial
damage caused by the burglary, therefore they wanted a cheaper option,
so I suggested going to HouseSitter response. But they didn’t have an
alarm and as they were moving didn’t want one. We put in a
HouseSitter® system, the client turns it on at night and off in the
morning. If it rings us, we can listen in to decide if it is a user
caused alarm or genuine.
2. A distribution business with offices
upstairs and warehouse downstairs had just bought a lot of expensive
new computers for the offices. Because downstairs operates 24 hours
they didn’t use an alarm and in theory no one from the warehouse was
permitted upstairs outside office hours. The other problem was they
intended moving the computers around the building and didn’t want the
expense of a complete alarm system. To protect the computers we put in
a couple of HouseSitter® units upstairs which the staff turn on and
off. If they forget in the morning we hear and ring them up. It shows
we are on the ball.
3. A company had vacated premises which were
scheduled for demolition. There was a fully operational alarm system
and we provided 6 visits a day as well. When the building was handed
over to the developer, he promptly cut the alarm off and ended our
patrol contract. I talked options through with him and we put in a few
HouseSitter® units and provided an alarm response service......cont'd |
....This costs him a
lot less, costs us a lot less and provides the service he needs. Even
better, we now have a new client, the developer, who will use us for
other security work.
4. We have even used
HouseSitter® to make our static guards more effective. We fit a couple
of units on large sites where there are potential problems e.g.
Portacabins, security sensitive information, cash etc and these are
programmed to phone our guards direct. They can listen in and can call
up assistance if it sounds like they might need it.
Dan continues: ”We
often use HouseSitter® even when there is an alarm installed. It gives
us secondary confirmation. I have never known one be activated by
anything other than a person. During the day we ring the site
(normally they have forgotten to switch it off) but it confirms to the
client we are providing a good monitoring service. At night we will
attend. The listening-in capability means we know what to expect on
arrival, sometimes we even hear them mention their names, It is also
quite amazing what you can deduce from a voice, like sex, age, number
and occasionally ethnic background - that all helps the police.”
Asked the secret of this rapid business growth
Dan concludes: ”I think the trick is to show you are solving the
customer’s specific problem at lowest cost to them. If I think it is
appropriate I will introduce the HouseSitter® equipment we use. I know
then I will get a sale and probably a contract. And even better that
develops a relationship which often leads on to bigger things.”
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